Services
Beyond chemistry — we partner with mills to guarantee results, from lab bench to full production.
After-Sales Service & Free Sample Program
Begin with complimentary samples to validate performance. Once you partner with us, we provide dedicated after-sales support: 24/7 technical hotline, spare parts supply, on-site maintenance, and continuous training — all designed to minimize downtime and maximize productivity.
Request Free Samples →
Technical Service & Engineering Support
Our senior application engineers offer on-site mill audits, lab-scale trials, custom formulation, and process optimization. We work as an extension of your team to troubleshoot issues, improve quality, and achieve regulatory compliance with confidence.
Talk to an Engineer →What's Included
Complete Service Coverage
Every partnership includes a suite of services that go beyond product delivery.
24/7 Technical Hotline
Immediate remote support for urgent process issues, recipe adjustments, and troubleshooting from our expert application engineers.
On-Site Mill Audits
Comprehensive process review to identify cost savings, quality improvements, and compliance gaps in your textile finishing operations.
Spare Parts & Consumables
Ready stock of commonly used auxiliaries, dispensing equipment parts, and lab consumables for fast replenishment and minimal downtime.
Continuous Training & Upgrades
Access to new product training, process upgrades, and sustainability workshops to keep your team ahead of industry trends.
Compliance & Sustainability
ZDHC, bluesign, and GOTS-aligned product ranges. We provide full documentation and support your MRSL Level 3 compliance roadmap.
Custom Formulation & Lab Trials
Bespoke auxiliaries developed for your unique fiber, machine, and end-use combinations. Fast turnaround from our in-house R&D laboratory.
Our Process
From Sample to After-Sales Partnership
A transparent four-step engagement model that ensures you receive the right product and ongoing support for the long term.
Request Free Samples
Tell us your process requirements. We'll dispatch up to 5 samples within 72 hours with full technical documentation.
Evaluation & Optimization
Test in your lab or ours. Our engineers help optimize recipes and validate performance through pilot trials.
Scale-Up & Implementation
We support mill trials, train operators, and provide SOP documentation to ensure smooth transition to production.
Ongoing After-Sales Care
Benefit from 24/7 hotline, regular audits, spare parts supply, and continuous training — we stay with you for the long haul.
Global Support Network
Responsive Technical Service, Worldwide
Our application laboratories and partner facilities ensure fast sample dispatch, on-site support, and after-sales service wherever your mill operates. We combine local expertise with global logistics to keep your production running smoothly.
HQ & R&D Lab
Dongguan, China — central laboratory for product development, quality control, and customer sample testing.
Pilot Dyeing Lab
Full range of lab dyeing and finishing equipment to simulate mill conditions and validate formulations.
Water & Recycling
Shengjia purification plant — advanced water treatment supporting sustainable production and reduced environmental footprint.
Export & Logistics
Dedicated international trade team for documentation, customs clearance, and on-time delivery worldwide.
Book a process audit
Free for qualifying mills - includes a written savings opportunity report.